Tablet Integration for Enhanced Mobility Support
Auto Action Technologies partnered with a large metropolitan Paratransit division, part of the city’s broader public transit system, to deliver a comprehensive tablet integration solution across its fleet of over 1,300 buses.
The project’s mission was to enhance communication, navigation, and operational efficiency — enabling drivers to better serve individuals with disabilities and ensuring paratransit riders experience greater reliability, independence, and mobility support.
Empowering accessible transit through smart technology integration.
Project Overview
Client: Large City Paratransit Division
Scope: Fleetwide tablet integration and configuration
Fleet Size: 1,300 vehicles
Location: Major U.S. Metropolitan Area
Services Provided: System design, prototyping, installation, software configuration, warehousing, and ongoing maintenance support
Challenge
The city’s Paratransit Division needed a modernized communication and routing system that could keep pace with growing service demand and ensure equitable access for riders with disabilities.
Challenges included:
- Integrating tablets across multiple vehicle configurations with legacy equipment
- Ensuring real-time data synchronization between drivers, dispatchers, and support staff
- Maintaining compliance with ADA standards while minimizing fleet downtime
- Coordinating installation and testing for 1,300 vehicles in an active service environment
The project required an experienced integration partner with the ability to manage large-scale government fleet deployments, while maintaining strict operational, accessibility, and service reliability standards.
Our Solution
Auto Action Technologies managed the project from concept through completion — providing end-to-end design, engineering, and implementation for the city’s paratransit technology upgrade.
Key Project Components:
- System Design & Engineering: Developed a custom mounting, power, and communication interface for each vehicle configuration.
- Surveying & Prototyping: Conducted extensive field testing to ensure seamless integration between hardware, vehicle systems, and routing software.
- Installation & Configuration: Executed phased deployment across 1,300 buses with minimal disruption to active service.
- Software Integration: Connected tablet systems with dispatch and navigation platforms for real-time route updates and trip management.
- Training & Support: Provided comprehensive training for drivers and maintenance teams to ensure successful adoption and long-term performance.
- Warehousing & Lifecycle Maintenance: Established a dedicated parts and logistics support framework to sustain ongoing reliability and SLA compliance.
Results & Impact
Auto Action Technologies’ implementation transformed the city’s paratransit operations — improving communication, navigation accuracy, and service response times for thousands of daily riders.
Project Outcomes:
- 1,300 paratransit vehicles upgraded with integrated tablet systems
- Faster dispatch and routing, reducing delays and missed trips
- Improved communication between drivers and control centers
- Consistent system uptime through proactive maintenance and support
- Enhanced accessibility and rider experience across the service network
By delivering a fully functional, scalable technology platform, Auto Action helped the city advance its commitment to accessible transportation and inclusive mobility.
Client Testimonial
Why It Matters
For paratransit systems serving individuals with disabilities, reliability isn’t just operational — it’s essential.
Auto Action Technologies delivers accessible fleet technology solutions that empower cities to operate more efficiently while improving the quality of life for the riders they serve.
Through precision engineering, responsive support, and long-term maintenance programs, Auto Action continues to advance accessibility, safety, and innovation in public transportation.